Defining Service

First Independent Finance is committed to ensuring that when you describe the service given to you by us, it's nothing short of "excellent". This commitment is made to all our customer groups, inc asset finance clients, vendors, private individuals and funder partners.

Our aim of making your experience excellent means that we strive to get it right first time, so customers don't have to jump through hoops and we can therefore ensure assets are delivered on time

This quality of service doesn't happen by accident. We have service standards and a process to make sure that it happens. You are not dealing with a bureaucracy or a call centre. All our sales people are personally in charge of this process and will make sure that this all happens as quickly and as smoothly as possible.